Recommended for managers and leaders in any company with systems in place to deliver services and products to happy customers. This course will also specifically benefit companies with ISO 9001.
Engagement and involvement are the key issues in today’s business world. How do we get staff to be involved in providing excellent service and in owning the systems they are part of?
If you leading or managing an ISO 9001:2000 certified company or just want to deliver the best value for your customers, then you will be interested in this one day course.
You may also be a company Quality Manager who would like some additional ideas to help solve the age-old problem, "everybody else in the company is looking to you to do the quality thing, but not them!!".
We will show you how to get your people on board and to really get involved with the quality systems in your enterprise.
This one-day workshop will provide some helpful strategies to help with this issue, and a place for you to develop some courses of action of your own.